Thank you for visiting the Mitcham Pet Hospital Website at mitchamvet.com.au ("the
Website"). We know that You care about how information about You and Your pet
Your visit to the Website is subject to this Policy. Mitcham Pet Hospital reserves
the right to change and update this Policy at any time, with such changes effective
immediately upon posting to the Website. If the Policy changes, a notice will
be posted to the Website advising you of this. It is your responsibility to
ensure that you are aware of recent changes to the Policy.
If you visit or shop at the Website, you accept this Policy and consent to
any disclosures made in accordance with this Policy. Please take the time to
read it carefully. Please also review our Conditions of Purchase and Terms of
Use, both of which also govern Your visit and use of the Website.
Children may only use this Website with appropriate adult supervision from
a parent, guardian or other adult. Mitcham Pet Hospital does not knowingly collect
information from children under 14 years.
What Personal Information Does Mitcham Pet Hospital Collect About You and Why?
You will see from the comments below that Your personal information which
is collected by Mitcham Pet Hospital is necessary for its activities including
the on-line shopping service provided at the Website and the provision of an
interactive website whereby You may interact with and share information with
others through Your Contribution and Your participation in any public forums
etc. To make the Website a better place for You to visit, and to provide You
with as many opportunities to benefit from the Website as possible, Mitcham Pet Hospital
needs to identify Your needs and interests. In order to do this, Mitcham Pet Hospital
may gather the following types of information about you:
A. Information About You From You
Mitcham Pet Hospital receives and stores any information You enter on the Website
or provide any other way. The main ways You are able to enter information on
the Website includes the details provided on Your Account and the Order Form
and the content of Your Contribution posted to the Website.
Both the Order Form and Your Account contain certain contact and financial
information about You, including Your name, address and e-mail address, and
credit or debit card numbers.
B. Automatic Information
Mitcham Pet Hospital automatically receives and stores certain types of information
about You whenever You visit the Website. This is mainly done through the use
of cookies and Your IP address.
C. E-mail Communications
Depending on your computer's capabilities, Mitcham Pet Hospital may receive
a confirmation notice when you open an e-mail from Mitcham Pet Hospital.
D. Information from other sources
At times, to ensure that our records are correct, Mitcham Pet Hospital may
receive updated contact, delivery and address information about You from our
carriers or other sources.
Access to Your Personal Information
You do not have to give Mitcham Pet Hospital any personal information, although
this will make it difficult for You to shop at the Website. By visiting your
user account page You are able to gain access to the type of information that
Mitcham Pet Hospital receives and stores about You. Alternatively, such information
will be provided to You on Your request, except to the extent that such disclosure
is not required by law.
If you have concerns about giving personal information, there are various devices
available to prevent us from gaining access to information automatically collected
when You access the Website. Please discuss these options with Your local software
The Website contains links to other websites. Mitcham Pet Hospital is not responsible
for the privacy practices or the content of other Websites accessed by links
from this Website.
Mitcham Pet Hospital values your visit to the Website and any shopping that
You may do at the Website. For this reason Mitcham Pet Hospital do not sell Your
personal information, or that of Your pet, to others. Mitcham Pet Hospital only
shares the information that it gathers about You, or Your pet, to its associated
companies or advertising partners unless otherwise advised.
Your contact information may be used by Mitcham Pet Hospital for a variety of
purposes including delivery of Your order, contacting You if necessary regarding
a delivery or payment for an order or to send You information about Mitcham Pet Hospital,
including promotional information. Your contact information may also be shared
with any of our advertising partners (whose names will be clearly identified
on the Website) and they may send You information about themselves, including
promotional information. Any email notification receipts received by Mitcham Pet Hospital
may also be used by Mitcham Pet Hospital; its associated companies or advertising
partners for marketing or other promotional purposes.
Any financial information about You will be used for billing purposes, and
may be used for credit enquiry purposes.
Cookies obtain certain information when Your web browser accesses the Website.
to re-enter it each time You shop at the Website. Your IP address may be used
to help diagnose problems with our server, to administer the Website and to
help identify You and Your shopping cart.
Mitcham Pet Hospital may also share information about You, gathered from your
contact information, for the purposes of gathering certain demographic information
about visitors to the Website. This also assists us with our marketing and promotional
Mitcham Pet Hospital's advertising partners are committed to the same obligations
as we impose on ourselves in relation to the collection of Your personal information.
Mitcham Pet Hospital is not responsible for, nor does it make any warranties
or representations, about the adequacy of the privacy practices of any of our
All information concerning you and your pets is stored in a secure database
on a secure server, and can only be accessed by the Mitcham Pet Hospital system
administrator and nominated staff.
We utilise the industry standard security protocol SSL (Secure Sockets Layer)
to encrypt your private, ordering and credit card information for maximum security
We do not store your credit card information anywhere on the website. Your
credit card information is entered as part of the order form to enable payment
verification. The details are then discarded and a secure verification number
is stored with the order to enable the payment to be processed when goods have
This Website may make chat rooms, forums, message boards, and/or news groups
available to you ("Public Forums"). You should exercise caution when using these
Public Forums, as any information that is disclosed in such areas becomes public
information. You should therefore think carefully before disclosing Your personal
information in Public Forums.
Updating Your Personal Information and Indicating Preferences
Any information You provide to Mitcham Pet Hospital may be added to or updated
by You. Mitcham Pet Hospital tries to ensure, to the extent that it is able,
that Your personal information (especially Your contact and financial information)
is as accurate and up-to-date as possible. This helps to reduce the possibility
of errors occurring with deliveries or billings, and to ensure that any information
or other documents are sent to the correct email address.
You may also choose not to receive any e-mail, promotional or other information
from Mitcham Pet Hospital, its associated companies or its advertising partners.
When opening Your Account please complete the appropriate sections advising
Mitcham Pet Hospital of Your wishes.
There is certain information which is deemed to be sensitive at law, including,
for example, Your race, sexual preference, criminal record or membership of
a political association or trade union. Mitcham Pet Hospital does not knowingly
collect any such sensitive information about You, and will not do so unless
Your prior consent has been obtained.
Mitcham Pet Hospital shall use its best endeavours to quickly and effectively
resolve any dispute arising in relation to Your visit to mitchamvet.com.au and Your
use of the Website. In the event of a failure to resolve any such dispute, the
dispute shall be governed by and dealt with under the laws of Queensland, Australia
and You and Mitcham Pet Hospital submit to the non-exclusive jurisdiction of
the Courts and Tribunals of Queensland, Australia.
"Order Form" means the electronic order form, which You must use, pursuant
to the Conditions of Purchase, to order products on the Website.
"Products" means those goods, items, products or stock that You purchase from
Mitcham Pet Hospital to supply to You.
"Your Account" means the account, which You must establish pursuant to the
Conditions of Purchase to enable You to order any products via the Website
"Your Contribution" includes any comments, suggestions, ideas, questions, articles,
links or photographs that You may post or submit to the Website in accordance
If you have any queries about this Policy or anything else at the Website,
please contact Provet Pty Ltd
and we will be only too happy to answer your